Where we deliver
LolliLabz currently delivers to addresses within Australia. We do not currently offer international delivery. Please provide a complete and accurate delivery address at checkout. We cannot be responsible for delays or additional costs caused by an incorrect or incomplete address supplied by the customer.
Making and processing your order
Most LolliLabz products are made to order in Melbourne. Production usually takes approximately 2 to 3 business days before shipping. Personalised, custom, bulk and party orders may take longer. Any product-specific lead time shown on the product page or agreed with you will apply.
Production time and delivery time are separate. Business days exclude weekends and Victorian public holidays. During busy periods, new releases or holiday seasons, processing may take longer. We will contact you if we expect a significant delay.
Delivery options and charges
Available delivery methods, current charges and estimated delivery timeframes are shown at checkout before payment. For Australian orders with a discounted merchandise subtotal below A$120, Standard delivery is A$11.70 and Express delivery is A$15.20. At A$120 or more, Free Express delivery is available. Product and bulk discounts are applied before the A$120 threshold is assessed.
Local pickup from Wollert, VIC is available free of charge. Pickup is by appointment after your order is ready. We will email the pickup address and arrange a collection time.
Delivery timeframes provided by a carrier are estimates, not guarantees. Express delivery speeds up the carrier service after dispatch but does not shorten production time.
Tracking and delivery
Where tracking is available, we will send tracking information to the email address used for the order. Carrier scans can take time to update. A parcel may be left in a safe place, redirected to a collection point or require a signature according to the carrier's service and your delivery instructions.
Delays, loss, damage and returned parcels
Once an order has been dispatched, events outside our reasonable control may affect delivery. If tracking has not updated for an unusual period, or your parcel appears lost or damaged, contact us at hello@lollilabz.com.au with your order number. We will work with you and the carrier to investigate.
If a parcel is returned because the address supplied was incorrect or incomplete, or because it was not collected, we will contact you about redelivery. Additional delivery costs may apply where permitted by law. Nothing in this policy excludes rights or remedies available under the Australian Consumer Law.
Local arrangements and large orders
Any local pickup, party delivery or special freight arrangement must be agreed with LolliLabz before ordering. Please contact us for large, time-sensitive or event orders so we can confirm production capacity and delivery timing.